The meeting point is listed in the tour description and in your booking confirmation. The coordinator or licensed guide will be waiting at the meeting point with a clearly visible sign of YourLocalX.

Please read our meeting point directions thoroughly in advance. It is the responsibility of all visitors to be at the meeting point 15–20 minutes before departure. Guests arriving after departure cannot be accommodated, and missed tours or tickets cannot be refunded.

Yes. It is mandatory for everyone to carry a copy of their passport on all tours.

Our tours are available in Italian, English, Spanish, and French. Availability may vary depending on the date and experience.

Most experiences are suitable for all ages. For specific requirements or reduced mobility, we recommend contacting us before booking.

Yes, when possible, the guide schedules short breaks for photos, rest or restroom access.

We reserve the right to alter itineraries for reasons of safety, restoration, maintenance, adverse weather conditions or occasional events. Any changes are made to ensure the best and safest possible experience for our guests.

You can book directly on our website or by contacting our customer service. The process is quick and straightforward.

Yes, especially for popular attractions like the Colosseum, Vatican Museums, and Borghese Gallery, which have limited availability.

Yes, all our skip-the-line tours include entrance tickets.

Yes, you will receive a confirmation email immediately after booking.

After booking, you'll receive a voucher by email with all the practical information for your tour, including meeting point details and our emergency phone numbers. For experiences that include train travel, any train tickets or passes included in the experience will be sent to you separately after the reservation is confirmed.

Yes, depending on availability. Please contact us to update your reservation.

No, a digital confirmation on your smartphone is sufficient.

We accept all major credit/debit cards and secure online payments. In some cases, a dedicated payment link may be provided.

Yes, advance payment is required to secure your spot and purchase the entrance tickets.

Yes, the price is transparent and includes taxes, tickets, and all listed services.

Of course. Provide your billing information during booking and we will issue the invoice accordingly.

No hidden fees. Any optional upgrades or premium services are clearly stated in advance.

Each experience has specific conditions, but in general you can cancel within the timeframe indicated on the tour page and in your confirmation. Cancellations made within the allowed period are eligible for a full refund.

Yes, depending on availability. Contact us as early as possible.

Tours start on time. Late arrivals cannot be guaranteed entry and are not refundable.

No, we run our tours rain or shine, and no refunds will be issued due to inclement weather. In cases of extreme weather (such as flooding, hail storms, lightning storms, etc.), some areas or sections of the sites may close down for safety reasons. If this happens, we will adapt the tour accordingly.

We will do everything within our power to ensure that timings and itineraries are respected. However, due to issues beyond our control (such as security delays, strikes, unexpected site closures, or special events), timings and sites are subject to last-minute changes on rare occasions.

Yes, we provide high-quality audio headsets to ensure perfect listening.

Some sites require security checks or appropriate clothing. Details are included in the tour description and confirmation.

Large bags are not allowed in places like the Colosseum or Vatican Museums. Standard backpacks are generally accepted.

The structure is defined, but the tour guide may adjust it to improve the experience. Private tours allow full customization.

Absolutely. We create private, tailor-made tours of Rome based on your interests, pace and budget. Whether you love art, food, history, shopping or family-friendly activities, we'll design a personalized itinerary just for you. We can customize the tour for families with children, guests with reduced mobility, special occasions (birthdays, anniversaries), or specific passions such as photography, archaeology or food & wine. Just tell us what you have in mind and we'll tailor the experience accordingly.

Yes. We can combine several tours in the same day and build an optimised schedule so you enjoy more and waste less time moving around. For example, you can pair the Colosseum with a city-centre golf cart tour, or the Vatican Museums, always keeping transfers and breaks in mind.

Of course. On request, we can arrange private transfers from your hotel, apartment, train station or airport directly to the tour meeting point and back. This way you travel comfortably and avoid stress with taxis or public transport.

We recommend sending your custom tour request at least a few days in advance, especially in high season, so we can check guide availability, tickets and transfers. However, we'll always do our best to accommodate last-minute requests when possible.